SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-21 Business days |
Canada, Europe |
10-21 Business days |
Australia, New Zealand |
10-21 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Togalway (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.togalway.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Посылка пришла очень быстро, на работу еще не проверял.Продавцу спасибо все оперативно!!!
Все приехало, все работает. Спасибо
Пришел заказ быстро. Упаковка помята, но все целое. Пока не пробовал. Проверю, напишу.
шел месяц. никакой защиты товара.коробка мятая, камера визуально целая, крепеж целый . проверю отпишусь
simplemente perfecta
thanks, item its oke.. i like it..
the best
Excellent product
La cámara y sus accesorios (una base, una pinza muy práctica, un cable para USB y vídeo, y las instrucciones) llegaron dentro de una caja, pero no venía protegida en el paquete, ni siquiera con papel de burbujas, lo que hizo que se rompiese en ciertas partes (ver fotos). Afortunadamente el interior de la caja salió indemne. Las instrucciones están en inglés y chino. Usa dos led: azul y rojo, y es difícil determinar si el led azul ha parpadeado 3 o 5 veces, también el led rojo indica el estado actual de la cámara y es confuso. La cámara tiene el tamaño indicado (como una moneda de 50c de Euro o un anillo) y graba correctamente (un poco granulado). Los archivos de la tarjeta (que hay que comprar aparte) son .AVI y se crea un fichero cada cinco minutos; si se concatenan no hay pérdida de vídeo o de audio. Teniendo en cuenta el precio y las características, para mí es un producto ⭐️⭐️⭐️⭐️⭐️
супер
100%....thank you
Reçu en 9 jours (France) Très bon magasin! Correspond bien à la description et pour un super prix! Bonne qualité de l'image !!! Je ne regrette pas mon achat parfait :)
камера отличная! рекомендую!
No graba de noche
bom vamos por partes , eu costumo classificar câmeras por 4 adjetivos , que são : excelente , ótimo , bom e ruim . essa mini câmera e boa porém não tem uma qualidade de uma gopro . mas to muitooo feliz por tela em minhas mãos . eu recomendo o vendedor e o produto também !
bom
très bien merci
very good!!! i wil buy more thx...
como posso avalia este produto se eu não o recebi
ок
Заряжается 3 часа, работает 40 минут! Сын доволен, да и ладно.
Ótimo produto. Um cartão de 16GB enche em questão de algumas horas devido a qualidade boa de gravação da camera.